workplace mediation process
INITIAL CONVERSATION
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I start by talking to the employer - usually, but not always, the People team. This could be by phone or face-to-face. We decide if mediation or a facilitated discussion are suitable possible next steps.
The participants are then introduced to me, usually via email.
PREPARATION
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I read relevant paperwork and ensure that I am fully briefed.
I then contact the employees involved in the mediation separately to discuss the matter. These meetings can last up to an hour and are undertaken face-to-face, via telephone or online. I ensure that all participants are willing to engage in the mediation process.
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At this point, I focus on their perspectives and issues and answer any their questions. I use coaching techniques to so that they feel in a safe space to open up and so that I am fully briefed.
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Sometimes I might be asked to support a particular participant with more than one session so that they feel fully ready for the mediation.
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MEDIATION MEETING
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The mediation meeting can be face-to-face or online. If it's face-to-face it will usually be held in an environment where the participants can talk freely and will not be disturbed. The meeting will have mutually agreed respectful ground rules.
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I am a guide who aims to facilitate the creation of a 'Working Plan'. The content of this is decided by the participants who agree how to work together in the future.
OUTCOME
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The 'Working Plan' will address the concerns of the participants. It can be an eye-opening, helpful experience for them to understand each other's perspectives.
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Truly understanding one another can be a breakthrough in moving disputes forward and respectful communication is likely to lead to positive outcomes.
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The Working Plan is usually shared with the point of contact in the People team (with the participants permission) but the content of the mediation is kept confidential.
FOLLOW UP SERVICE/CONFLICT COACHING
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I contact the participants approximately a month after the mediation to check that the relationship is on track. This allows time for the participants to reflect on how the Working Plan is being implemented.
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I can also provide conflict coaching to support participants after the mediation has concluded. I work with associate coaches where there are multiple participants requiring coaching support.